Vaga de Delivery Experience Program Manager / Gerente de Programas Experiência de Entrega, Customer Fulfillment Experience

Want to build an even better customer experience with us here at Amazon? Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon For this position, candidate will contribute building strategies and solutions to keep improving Amazon delivery experience to our customers. In a very challenging scenario, she/he will have to dive deep into analyses to come up with insights to define a long term view and high standard proposal to delight our customer when buying at Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity, complexity and challenge environment. A person who likes to dive deep into data to develop solutions and has strong relationship abilities to ensure that challenging plans are delivered on time. She / He will have excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional tech/business projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders. Key job responsibilities Main activities will be: - Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Retail, BI, 3P Programs, Operations, Transportation, Technology and Customer Services teams. - Act as a connection between different teams to connect and converge different programs strategies to guarantee linearity on customer experience. Need to ensure activities are synced and information flowing. - Keep leadership well communicated about key project issues and actively work with responsible teams on identifying and solving paths to green. - Create and lead plans, end to end, ensuring all business and operations teams have their goals created and delivered on time. - Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience. - Regularly poll the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings. - Support teams in BR needing help thinking through Operational problems (both business and technical). About the team This position is part of Customer Fulfillment Experience Team in Amazon BR. Our mission is to delight our customers every time she/he shops with us ensuring a fast, affordable, comfortable and reliable delivery and returns experience. We are open to hiring candidates to work out of one of the following locations: Sao Paulo, SP, BRA - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership