Vaga de eCommerce CX Specialist
1 vaga: | Publicada em 23/03
- A Combinar
Sobre a vaga
The people here at Apple dont just create products they create the kind of
wonder thats revolutionized entire industries. Its the diversity of those people
and their ideas that inspires the innovation that runs through everything we do,
from amazing technology to industry-leading environmental efforts. Join Apple, and
help us leave the world better than we found it!
We are seeking a motivated eCommerce CX Specialist to join our growing business to
drive performance of Apple products across main marketplace partners in Brazil.
The successful candidate must be high-energy, proactive, passionate about the
digital world and able to thrive in a fast paced, complex environment. In this
role, you will leverage your deep expertise with eCommerce and digital
merchandising to optimize the customer experience and lead all aspects of
implementation through campaigns, search, content optimization, catalog set up and
management.
This role will partner cross-functionally and multi-directionally with internal
and external partners to align on the best customer experience strategy to
maximize Apples opportunities on the platform. As you draw insights from web
analytics and make business decisions, your expertise and influence will
revolutionize how our channel teams grow market share and create an amazing
experience for our customers.
Key Qualifications
Key Qualifications
5 to 7 years of proven experience driving customer experience and sales growth,
preferably with category management responsibility.
Experience in digital commerce, retail media, advertising or marketplace sales
preferred.
Experience managing external partners driving negotiation and implementation of
programs and business projects from concept to execution, to reporting and
optimization.
Strong problem solving skills to identify critical issues and opportunities and
provide clear recommendations for sales growth.
Proven understanding of eCommerce purchase funnel, SEO, SEM.
Analytical ability with capability to transform online key performance indicator
CX data (click-through rate, page views, conversion rate, abandoned cart) into
actionable insights; demonstrated experience using web analytics to impact digital
business.
Experience interacting with a wide range of constituents across functions;
validated ability to influence in a matrix organization partnering with global and
local organizations.
Transform business questions and opportunities into impactful merchandising
solutions that improve the CX, optimize conversion, and drive incremental sales.
Excellent interpersonal skills.
Exceptional attention to detail.
Experience with Amazon or Mercado Livre preferred.
Experience using a Content Management System, optimization via UI/UX, CRM
capabilities is a plus.
Fluency in English and Spanish is required.
Description
Description
Deliver an optimal Apple Customer Experience and closely supervise the buying
journey for Apples products focused on achieving higher PDP views, conversion and
exceed sales growth.
Enhance the partners online journey, from Search to PDP, to Cart and to Checkout,
and develop digital roadmap improvements to support account plan and forecast.
Partner with sales leads to develop innovative digital merchandising strategies,
calendars and plans that promote sales growth for Apple products sold on Amazon
and Mercado Livre.
Run test and optimization experiences along the sales purchase funnel to implement
global digital strategies and programs.
Manage retail media advertising within partners platform -
from campaign planning and execution to results.
Partner with marketing team to craft and implement base management programs taking
advantage of partners CRM tools and capabilities.
Utilize web analytics and performance metrics to analyze, develop and implement
growth programs, insights and opportunities.
Education & Experience
Education & Experience
Bachelors Degree or equivalent work experience