Vaga de End User Support Engineer

About the client: Our client is a leading sports betting and gambling company with over 30 well-known B2C brands within the gambling industry. Important: Resumes must be submitted in English Responsibilities: Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure Prioritization of VIP support and associated requests Prioritization of support for critical business departments and associated requests Monitor and report on the progress of local and global IT projects, including implementing and supporting global projects Asset management for desktop, laptop, and other mobile devices Software license management for supported applications Procurement of locally required hardware and software Create SOPs and train all current and new team members to maintain a good standard of performance and quality Create product and process enhancements to ensure competitive advantage Build support systems to increase overall productivity Documentation and knowledge base articles creation for procedural and troubleshooting Contribute to the workplace improvement process and engage in continuous improvement at the local site Use internal tools for management of planned and unplanned support work If required, be part of 24x7 on call rota Qualifications: Minimum 2 years of relevant support experience in a large corporate environment Experience within iGaming and gambling industry is a plus Strong problem solving and analytical skills Excellent written and oral English communication skills Technical background; with MCP or equivalent provable experience in the following areas: Microsoft products, including Active Directory, Teams, O365 and SCCM, Cloud services, O365, Azure, Windows OS, OSX and Applications Desktop deployment, application packaging and deployment Networking technologies, LAN, TCPIP, DNS etc. Understanding of OS X Server, Open Directory and Mac administration in a corporate environment Working knowledge of VoIP and H323 Experience with mobile technologies Good working knowledge of virtualisation technologies and management