Vaga de GUCCI Client Advisor (São Paulo)
1 vaga: | Publicada em 23/04
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Summary
Role Mission
To provide customers with top quality service by meeting their needs and
expectations as well as to increase the brand loyalty by communicating as Gucci
ambassador" the philosophy and the culture of the Brand
Job Description
Key Accountabilities
Serve customers accordingly with Gucci selling ceremony
Provide exceptional customer service experience by greeting, listening and
assisting customers in exceeding their needs, demonstrating an excellent knowledge
of the products as well as of Gucci history and heritage
Guarantee cross and up-selling for all product categories
Discuss with clients and give advises on general trends in fashion world and
developments in luxury market, showing passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different
nationalities and/or personalities and put always the customers at ease
Ensure qualitative monitoring and updating of customer information, accordingly to
the Company tools (CRM), in order to retain actual customers and detect new high
potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the
business
Foster open and constructive communication with team members, being always
collaborative and proposing effective solutions
Contribute to manage the visual display of the products in accordance with Gucci
visual standards
Ensure store functional maintenance and appropriate levels of products on the
sales floor, in line with Corporate policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness and customers attitude
High flexibility and ability to adapt to different customers
Team-player mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge
Job Type
Regular
Start Date
2024-05-06
Schedule
Full time
Organization
GUCCI BRASIL IMPORTAÇÃO E EXPORTAÇÃO LTDA - 08.338.986/0003-88