Vaga de Integration & Informatics Technical Support Engineer
1 vaga: | Publicada em 24/04
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Leica Biosystems mission of Advancing Cancer Diagnostics, Improving Lives is at
the heart of our corporate culture. Were a global leader in cancer diagnostics
with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use
and consistently reliable offerings help improve workflow efficiency and
diagnostic confidence. Our associates know that every moment matters when it comes
to cancer diagnostics. When you come to work, youre helping develop solutions
that enable accurate diagnoses to turn anxiety into answers. Join our diverse,
global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics
Companies at Danaher. Together, were working at the pace of change to improve
patient lives with diagnostic tools that address the worlds biggest health
challenges.
The Integration & Informatics Technical Support Engineer for Leica Biosystems is
responsible for provide dynamic I&I Technical Solution Services, will work closely
with customers to configure, test and support Leica product portfolio. In
addition, this role will work closely with the Integration & Informatics Analysts
and support Laboratory Information System (LIS) interfaces for the Leica product
portfolio. This position involves extensive interaction with other roles within
Leica Biosystems including Sales, Regulatory, Operations, the Business Units and
Applications Specialists.
This position is part of the Services & Applications team located in São
Paulo/Barra Funda, will be remote and reporting to Services & Applications
Manager. At Leica Biosystems, our vision is to advance cancer diagnostics and
improve lives.
Major Responsibilities:
System and LIS Subject Matter Expert for Leica Biosystems product portfolio.
First customer support and troubleshooting of Leica's scanners (software and
hardware).
Providing guidance on software configuration best practices to customers specific
infrastructure requirements and troubleshoot Windows networking, connectivity and
permissions issues with our customers.
Support large regional team efforts by serving as a technical liaison between the
customer, the Sales Unit, and the Business Unit to advance deals involving LIS
integration components
Working collaboratively with sales leadership including input from the Manager of
Applications, this role will provide additional leadership and work effort towards
the LIS integration administration, laboratory instrument communications
management, LIS interfacing, and database management.
Provide technical support when escalated from the Support, Applications and Field
Service Teams
Work collectively with the Integrations & Informatics team to provide solutions to
customers in terms of installations, integrations and custom requests
Train the customer sites on troubleshooting interface issues
Participate as a project team member for Leica Biosystems Interface
implementations while adhering to regulatory guidelines governing medical devices
Report writing
Maintain an understanding of the competitive landscape of LIS offerings of vendors
Mentor and train other team members on technical and procedural matters.
Recommend and utilize standard internal troubleshooting procedures; provide
documentation and direct feedback to coworkers as appropriate.
Effectively communicate procedural and technical issues to internal and external
customers through a variety of mediums.
Required Education:
B.S. Degree, preferably in Management Information Systems (MIS), Eletronic
Engineering, or Computer Science.
Required Experience/Skills:
English and Portuguese fluency
Must have car Drive Licence
Hability to travel upt to 70% of the time for national and international territory
Valid Passport (USA Visa will be required)
Knowledgeable on HL7 and application interfacing with the major Laboratory
Information System/Laboratory Information Management System vendors
Possess detailed troubleshooting techniques and knowledge of products supported
and resolves issues that require considerable judgment with limited supervision.
Good presentation and communication skills as solutions to complex issues will
need to be presented to the group.
Experienced in resolving customer problems and providing a high level of customer
satisfaction
Experience in a similar role
General IT knowledge
High level of SQLServer proficiency
Extensive problem-solving experience
Technical writing skills
Experience with creating and completing Quality Assurance test plans
Desired Experience/Skills:
Advanced Eletronic Knowledge
Understanding of medical technology
Understanding of Lab workflow
Project implementation experience (PMBOK and Agile methodology)
Experience with java programming and MIRTH
LIS implementation experience:
Practice in estimating time frames, quality and quantity of tasks required to
efficiently implement project
Experience in following, maintaining, and improving the implementation methodology
SoftDx, Cerner, EPIC, Sunquest and/or other Anatomic Pathology LIS experience is a
plus.
Experience with Azure and cloud data storage
Skilled technical writer able to document problems and solutions for use by other
Technical Support personnel.
Experience supporting Apache web server products
Experience with image processing applications
Experience with medical devices, applications, and/or regulated environments
At Leica Biosystems we believe in designing a better, more sustainable workforce.
We recognize the benefits of flexible, remote working arrangements for eligible
roles and are committed to providing enriching careers, no matter the work
arrangement. This position is eligible for a remote work arrangement in which you
can work remotely from your home. Additional information about this remote work
arrangement will be provided by your interview team. Explore the flexibility and
challenge that working for Leica Biosystems can provide.
At Danaher we bring together science, technology and operational capabilities to
accelerate the real-life impact of tomorrows science and technology. We partner
with customers across the globe to help them solve their most complex challenges,
architecting solutions that bring the power of science to life. Our global teams
are pioneering whats next across Life Sciences, Diagnostics, Biotechnology and
beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences,
both visible and not, found in our workforce, workplace and throughout the markets
we serve. Our associates, customers and shareholders contribute unique and
different perspectives as a result of these diverse attributes.