Vaga de Junior Manager, CS VOC Management

Position Summary We are looking for a professional who is focused on BPO service. For a position allocated in our office in São Paulo, in the Morumbi region. Role and Responsibilities 1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management. 2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures. 3. [Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.) 4. [Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval. 5. [Customer information management] Prepare and provide all sorts of information that are shared with customers. 6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system. 7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting. #LI-LC1 Skills and Qualifications " Develops professional expertise by complying with company policies and procedures " Works on problems of moderate scope where analyzing situations or data requires a review on various factors " Exercises judgment within defined procedures and practices to determine appropriate action " Normally receives general instructions on routine work with detailed instructions on new projects or assignments " Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .