Vaga de Payment Operations Program Manager - Regulated Entities

Drive execution and operationalization of the organizations high priority portfolios by collaborating with large cross-functional teams (product, engineering, policy, legal, finance, etc) and influencing decision-making within leadership audiences to drive greater consistency of process, practices and execution across organization-wide work-streams. Provide necessary leadership updates on fast-moving, complicated projects and act as the primary point of contact for management, preparing communication materials and progress tracking for multiple audiences including supporting material. Structure complex, ambiguous and potentially charged business issues for the Payments executive team and governance/oversight forums by gathering and analyzing large amounts of information quickly in order to problem solve and drive decision-making effectively. Implement program and project management routines including identification of key performance indicators, monitoring playbooks, deliverable and task tracking, escalation of risks and issues, resource planning, prioritization of work against available resources, post mortem evaluations to identify lessons learned and identify process improvements, and quality assurance to provide timely and high-quality deliverables. Be strategically minded to identify and prioritize projects that satisfy Payments top line goals and objectives while incorporating tactical and strategic improvements that drive the business forward and improve customer experiences for all Meta products. Manage the execution of the audit and product plan enforcing adherence to all required internal and external standards, such as audit plan changes, and offering credible challenges to the audit teams. Manage Payments Customer Support Operations First Line of Defense in front of the Central Bank of Brazil which includes but is not limited to Statutory Director for Ombudsman, Complaints, RDR and Relationship with Customers. Provide support for activities and interactions related to Audit Committees, Control Committees, Risk Committees, Business Reviews, Global Regulatory Agencies and third party reviews of the Internal Audit product. Act as the Point of Contact for regulatory requests in front of the Central Bank of Brazil and Lead regulatory coordination for special topics pertaining to Payments Customer Support, examinations and reviews. Partner with the Compliance and Legal teams to ensure local operational implementations in Brazil P2P/P2M according to regulatory requirements.