Vaga de Principal ITIL Coach

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Principal ITIL Coach. This position is based anywhere in Brazil. Position Summary Reporting to the Director of ITIL Center Of Excellence, the ITIL Coach will promote the organization's culture and manage the departments training program to educate and align resource capabilities with company processes, policies, and various international quality standards including ISO/IEC 2000 (IT Service Management Code of Practices.) This position collaborates with leadership and support teams to oversee the smooth delivery of quality training solutions and manages the certification processes. A qualified candidate will have recent experience managing global ITIL training programs and possess accredited training and ITIL certifications. In addition, this person will assist with improvements to current internal managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role. Essential Duties & Responsibilities Design, deploy, and operate a world-class ITIL/ITSM training program to enable optimal service delivery by support and leadership teams. Champion excellence and develop a culture of execution. Provide one-on-one coaching and mentoring to individuals or teams to support their understanding and application of ITIL best practices and company processes. Conduct standard assessments and report/track ITIL training goals of individuals and teams. Utilize various training methods such as multi-media, virtual interactive workshops, group activities, and in-person instructor led training to promote the desired culture and capabilities. International travel is required. Additional Duties & Responsibilities Demonstrate high levels of energy in your leadership. Advocate for the team and uphold our culture of accountability through effective communication. Strive for excellence and maintain high-quality standards in all work performed. Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs. Perform additional job-related duties and responsibilities as assigned. Experience 15+ years of experience in technology or service management Proven experience in delivering ITIL training and coaching services Exceptional communication and interpersonal skills Analytical mindset with ability to assess complex situations and provide practical solutions Deep working knowledge and understanding of ITIL and IT Service Management. Working knowledge of ServiceNow is a plus Consulting experience is a plus Skills Advanced knowledge of ITIL best practices, IT Service Management and managed services. Broad expertise in service management systems like ServiceNow, Salesforce Service Cloud, Cherwell, and Jira. Ability to be persuasive and influence customer relationships in a positive direction Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.) Ability to multitask, managing competing priorities and administrative tasks. ITIL certification required Education Bachelors or masters degree in computer science or related field, or equivalent work experience ITIL certification at the Expert or Master Level Language Fluency in both English & Portuguese is required. Location Brazil, Remote Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, weve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.