Vaga de Product & Customer Insights Manager, Customer Experience and Business Trends
1 vaga: | Publicada em 16/05
- A Combinar
Sobre a vaga
Our teams mission is to look around corners for innovations meaningful for Amazon
customers. We obsess over ideas, activities, and trends that could be
differentiating for customers. We bring those ideas to teams across Amazon to
ideate and invent.
Amazon is looking for an experienced, talented and detail oriented individual to
join our Customer Experience and Business Trends team. The right candidate will
have a passion for identifying opportunities to improve customer experience and
assessing the landscape for innovations, demonstrate analytical thinking,
problem-solving skills, and strategic thinking, have experience influencing and
earning the trust with senior stakeholders and driving business teams to take
action, have a strong sense of urgency and commitment, and possess remarkable
creativity and excellent business judgment.
In this position, you will innovate, build new methodologies to generate insights,
and make recommendations to senior leaders and drive actions that directly impact
our current and future customers.
Key job responsibilities
- Own and execute end-to-end analyses, including scoping, design, data collection,
data analysis, creation of recommendations, and presentation of results to senior
leadership
- Perform in-depth analyses and deliver key insights in business, customer
experience, and technology areas
- Use insights driven recommendations to drive actions that impact Amazon
customers
- Deliver projects in a complex and ambiguous environment, and collaborate with
peers and stakeholders across geos and business units.
- Work with senior leaders to understand their priorities and collaborate with
them on developing products and services that will improve our customers
experience
About the team
We are a global team, made up of a diverse set of profiles, skills, and backgrounds including:
Product Managers, Software Developers, Computer Vision experts, Solutions
Architects, Data Scientists, Business Intelligence Engineers, Business Analysts,
Risk Managers, and more.
Customer Experience and Business Trends is an organization made up of a diverse
suite of functions dedicated to deeply understanding and improving customer
experience, globally. We are a team of builders that develop products, services,
ideas, and various ways of leveraging data to influence product and service
offerings - for almost every business at Amazon - for every customer (E.g.,
consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem
solving, and we work backwards from there. We use technical and non-technical
approaches and stay aware of industry and business trends.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA
- Experience in product or program management, product marketing, business
development or technology
- Proficiency in SQL and experience with statistical analyses tools
- Bachelor's degree or equivalent
- Experience with end to end product delivery
- Excellent written and verbal communications skills
- Proficiency in Portuguese, English and Spanish