Vaga de Senior Analyst Invoice to Cash
1 vaga: | Publicada em 13/03
- A Combinar
Sobre a vaga
As a Senior Analyst Invoice to Cash, you will proactively work and support the
invoice to cash process meaning that this position acts as the point of contact
for all matters which relate to customer debt and billing.
What you will do:
" To execute all debt collection activity for an assigned portfolio of customers
in a dedicated region. To act as the single point of contact to the customer for
the resolution of any issues or complaints around invoice validation or content
and for the understanding of the invoices billing
" To pro-actively contact customers regarding due payments and be responsible for
prompt & accurate allocation of all customer payments received against outstanding
invoices. To reconcile & agree disputes over SITA and customer invoice data. To
carry out any required reconciliations of historical debts.
" To work collaboratively with other SITA teams to resolve issues affecting cash
collection / revenue recognition or raise issues which may impact on customer
satisfaction. In particular to ensure that any problems which impact billing (e.g.
contract, service delivery, invoicing, or tax issues) are addressed promptly with
the necessary parties to support resolution.
" To build relationships with customers to enable agreement of customer re-payment
plans. To monitor and track progress on action plans. To manage process to suspend
customer services in event of continued non-payment, in line with SITA's agreed
disconnection procedure and in accordance with SITA Credit Control Escalation
Policy.
" To address customer satisfaction issues in the billing and payment areas. To
undertake, when necessary, any training with customers on SITA's invoices, payment
best practices, and any other billing content and tools. Responsible to develop
action plans after customers' surveys (e.g. CFF feedback on billing) or complaints
(including escalations to Corporate level, e.g. Orange or Red Alerts).
" To keep data up-to-date for the production of any debt, billing or customer
satisfaction reports. To participate, when required, to any regional cash or
billing calls or meetings.
Qualifications
Who you are:
" Prior 3+ years in billing debt collection or customer service.
" Bachelors Degree
" International Debt collection or Customer Billing experience is an advantage.
" Fluent in English and Portuguese & good knowledge of Spanish language.
" Advanced user of MS Excel to manipulate & consolidate debtor or billing data.
" Knowledge of Oracle
" Strong Communications and relationship management skills and able to work across
culturally diverse team.
What we offer
SITAs workplace is all about diversity:
many different countries and cultures are represented in our workforce, and colleagues whove been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things:
smarter, quicker, easier, for us and our customers and for their customers too.
Welcome to SITA
SITA is the worlds leading specialist in air transport communications and
information technology. We dont just connect the global aviation industry. We
apply decades of experience and expertise to address almost every core business,
operational, baggage, and passenger process in air transport.
We design, build and support technology solutions all with one vision to create
easy air travel every step of the way. As an organization, we cover 95% of all
international air travel destinations and work with over 2,800 air transport and
government customers in every corner of the globe. Are you ready to explore the
opportunities?