Vaga de Senior Associate Customer Success Systems Engineer
1 vaga: | Publicada em 24/04
- A Combinar
Sobre a vaga
Do you love technology? Are you ready to transform the way companies work? If you
have a passion for Enterprise Cloud Technology and a vision for the future of
business; we want to talk with you.
Nutanix (NTNX) is looking for a passionate Senior Associate Customer Success
Systems Engineer to help our customers in their cloud transformation journey.
You'll become the trusted advisor on Nutanix portfolio to assist customers in
their understanding of our technology while helping our account manager and sales
team ensure effective adoption of our subscription products. We are looking for
motivators and go-getters who has a drive for continuous improvement and will be
an advocate for our customers to communicate engagement insights to broader
audiences. In this role, you will report to a Manager, Customer Success Systems
Engineering, who along with the team will assist and mentor you with many
continuous opportunities for learning and career growth.
Systems Engineering at Nutanix
Our Systems Engineering & Solution Sales organization is made up of 800+
customer-focused technical sales professionals who are responsible for identifying
and matching technology opportunities with the customers business issues and
objectives, as well as channel partner training and enablement. This team also
acts in a consultative fashion and is looked to as an expert in their field by the
Nutanix sales, customer success, business partners, and customers.
Your Role
ÏCross-functionally collaborates and communicates across Nutanix departments
(e.g., Sales, Channel, Support, Product Management)
ÏEnsure a high level of licensing and Pulse activation for Nutanix customers
ÏAnalyze customer data (e.g., telemetry, customer conversations, support cases) to
track adoption/consumption to provide guidance and recommendations that will
improve the customer experience and increase adoption
ÏBuild Progress Check-Ins for Customer Success Representatives (CSRs) to drive
customer conversations
ÏGather insights and feedback through customer conversations to discover potential
expansion opportunities and advocate customer requirements in the Nutanix
ecosystem
ÏAdvise customers on new relevant features and ensure a high adoption rate
ÏPrepare and deliver progress checks in coordination with Customer Success
Representatives (CSRs).
ÏConduct solution demonstrations and workshops for customers
What You Will Bring
ÏBachelor's degree or Certificate in Computer Science, Information Technology or
relevant experience
Ï2 to 5 years of related experience
ÏExcellent written and verbal communication skills:
Youre able to work with a wide variety of people and collaborate with
geographically distributed teams, effectively communicating to both technical and
non-technical audiences everything from data points, and technical product
details, to delivering critical feedback.
ÏStrong desire to grow to be a technology expert
ÏKnowledge of application and server virtualization, and cloud services
ÏA passion for technology and learning with a can-do attitude
ÏFlexible and adaptable:
You embrace ambiguity and can adapt to change or new situations
ÏA customer-first mindset:
You're passionate about delivering a high-quality support experience and providing
customers with the products they need to succeed. You are focused on value-added
interaction with our customers toward ensuring the effective adoption of our
subscription products. The ideal candidate is passionate about serving customers.
ÏTravel may be required occasionally as needed but is not anticipated to be a
significant percentage of the time.
About the Team
Meet Leandro Lopes!
" Leandro joined Nutanix in December 2013 as senior systems engineer in Brazil.
After 1.5 years helping the team develop a territory from scratch, he took on the
leadership of Systems Engineering for Latin America. He worked on the growth of
the team throughout the territory and works closely with the executive team in
developing strategies and businesses for Latin America.
Our Customer Success Systems Engineering team is a motivated team working with
Sales leaders, Systems Engineers, and Customer Success Representatives to help
increase Nutanix Product Adoption through regular customer engagement and
enablement sessions. We are looking to expand our team with an individual who
obsesses over technology and customer satisfaction to be able to show our
customers the value of Nutanix.
What The Team Says
We are a fast paced team in an ever changing world, that help out each other every
step of the way. We are very collaborative and want the find the best ways to make
things happen for our customers.
How We Work
Our team is a combination of Hybrid and Remote working engineers. When able we
prefer to have engineers located closer to the customer base they are serving, but
much of our work is done via zoom due to larger territories.
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Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment
opportunity for all associates and job applicants regardless of race, color,
religion, national origin, gender, sexual orientation, age, marital status, or
disability. Nutanix hires and promotes individuals solely on the basis of their
qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment
that enables each associate to be productive and to work to the best of his or her
ability. We do not condone or tolerate an atmosphere of intimidation or harassment
based on race, color, religion, national origin, gender, sexual orientation, age,
marital status or disability.
We expect and require the cooperation of all associates in maintaining a
discrimination and harassment-free atmosphere.