Vaga de Senior Sales Associate
1 vaga: | Publicada em 15/05
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INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our people,
our customers and our communities. This is the core belief that has guided
Burberry since it was founded in 1856 and is central to how we operate as a
company today.
We aim to provide an environment for creative minds from different backgrounds to
thrive, bringing a wide range of skills and experiences to everything we do. As a
purposeful, values-driven brand, we are committed to being a force for good in the
world as well, creating the next generation of sustainable luxury for customers,
driving industry change and championing our communities.
JOB PURPOSE
To provide an inspirational shopping experience, maximising every sale.
To demonstrate excellent product knowledge.
To meet store and individual sales targets.
Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and
bring to life Burberrys core values Protect, Explore, Inspire.
RESPONSIBILITIES
Sales and Service
Achieve individual sales targets including Burberry.com sales, customer capture,
UPT, repeat business, AUR; and demonstrate sound product knowledge
Connect with clients and cultivate the relationship in a personalised way to
establish and maintain your relationship
Be perceptive of customers needs, actively listening and showing enthusiasm for
the product and brand
Proactively develop the sale by selecting an appropriate range of options for the
customer, providing excellent product knowledge, overcoming objections and
offering appropriate additional items (link selling)
Exhibit the Burberry behaviours, present yourself professionally and in line with
the brand image and company grooming guidelines
Be aware of all services available and ensure all service policies are followed to
provide customers with a consistent and global experience
Actively participate in staff training sessions
Brand Protection
Exemplify the Burberry behaviours when dealing with internal and external
customers.
Present yourself professionally and in line with the brand image and company
grooming guidelines
In absence of Floor Manager or Department Manager, cascade company communications
to all members of the department or store team as necessary
Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and
bring to life Burberrys core values Protect, Explore, Inspire
Product Knowledge
Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling
and manufacturing techniques while being perceptive of the customers needs,
listening and showing enthusiasm for the product and brand
PERSONAL PROFILE
Possess superb interpersonal skills in order to effectively communicate customers,
staff, and management in the store.
Comfortable using digital tools.
Proven experience in driving sales and meeting sales targets
Excellent customer service.
MEASURES OF SUCCESS
Financial Targets:
achieving sales targets, UPT, ATV, Client Development.
Excellent customer service through Burberry Experience Evaluations with a focus
on the present and experience the product touch point.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications
equally and recruits purely on the basis of skills and experience.
Posting Notes:
Brazil || Not Applicable || Sao Paulo || RETAIL OFFLINE || OUTLET || n/a ||