Vaga de Service Delivery Manager - Senior

Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está presente no Brasil e em 90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências. A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam. Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer. Service Delivery Manager:Senior Mission Ï As an IT Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business. Ï What youll be working on o Understand and owns every aspect of the service delivery, governance and performance o Face to the business for operational services and the initial single point of contact and escalation for operational service issues o Responsible for driving continuous improvements to facilitate good enough team output and elevating overall service experience o In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner o Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost o May act as squad lead for run squads (ops or devops) Ï The Ideal Candidate o Has a good understanding of the Pharma commercial and medical business domains o Passionate about learning, sharing and further developing best practice and embed it as, next practice to achieve greater impact o Good enough instead of perfection o Exhibits servant leadership behavior, self-aware leader and a flexible team-player o Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset o Ability to deal with high complexity and in matrix/virtual organization Ï Academic Requirement o Bachelors degree in computer science, information systems or a related study (or equivalent project-related experience) o Ideally ITIL, Intermediate /Expert certification ,Product Owner, Scrum Master Certified o A minimum of 5 years of experience in IT o 1-2 years of relevant experience as Service Manager o Candidate should have expertise in Service now along with working experience of Jira. Engish communciation - Advanced Informações adicionais: Service Delivery Manager:Senior Mission Ï As an IT Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business. Ï What youll be working on o Understand and owns every aspect of the service delivery, governance and performance o Face to the business for operational services and the initial single point of contact and escalation for operational service issues o Responsible for driving continuous improvements to facilitate good enough team output and elevating overall service experience o In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner o Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost o May act as squad lead for run squads (ops or devops) Ï The Ideal Candidate o Has a good understanding of the Pharma commercial and medical business domains o Passionate about learning, sharing and further developing best practice and embed it as, next practice to achieve greater impact o Good enough instead of perfection o Exhibits servant leadership behavior, self-aware leader and a flexible team-player o Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset o Ability to deal with high complexity and in matrix/virtual organization Ï Academic Requirement o Bachelors degree in computer science, information systems or a related study (or equivalent project-related experience) o Ideally ITIL, Intermediate /Expert certification ,Product Owner, Scrum Master Certified o A minimum of 5 years of experience in IT o 1-2 years of relevant experience as Service Manager o Candidate should have expertise in Service now along with working experience of Jira. Engish communciation - Advanced