Vaga de Service Delivery Manager - Senior
1 vaga: | Publicada em 17/04
- A Combinar
Sobre a vaga
Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está
presente no Brasil e em 90 países. Somos mais de 120.000 profissionais que nos
ajudam a conectar experiências. A Tech Mahindra representa o mundo conectado,
oferecendo experiências de tecnologia da informação inovadoras e centradas no
cliente, permitindo que empresas, colaboradores e a sociedade cresçam. Nós
realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que
fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham
nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que
capacita nossos stakeholders a crescer. Service Delivery Manager:Senior Mission Ï
As an IT Service Manager you are accountable for the operational delivery,
governance and continuous improvement of services associated to one or more
products (technology solutions) to the business. Ï What youll be working on o
Understand and owns every aspect of the service delivery, governance and
performance o Face to the business for operational services and the initial single
point of contact and escalation for operational service issues o Responsible for
driving continuous improvements to facilitate good enough team output and
elevating overall service experience o In collaboration with Product Managers
ensure releases and changes are delivered in a controlled and agile manner o Lead
the operations of services and products to achieve fit for purpose service levels
in productivity, quality, output, and cost o May act as squad lead for run squads
(ops or devops) Ï The Ideal Candidate o Has a good understanding of the Pharma
commercial and medical business domains o Passionate about learning, sharing and
further developing best practice and embed it as, next practice to achieve
greater impact o Good enough instead of perfection o Exhibits servant leadership
behavior, self-aware leader and a flexible team-player o Possess a combination of
analytical thinking, hands-on problem solving, and a customer-service mindset o
Ability to deal with high complexity and in matrix/virtual organization Ï Academic
Requirement o Bachelors degree in computer science, information systems or a
related study (or equivalent project-related experience) o Ideally ITIL,
Intermediate /Expert certification ,Product Owner, Scrum Master Certified o A
minimum of 5 years of experience in IT o 1-2 years of relevant experience as
Service Manager o Candidate should have expertise in Service now along with
working experience of Jira. Engish communciation - Advanced
Informações adicionais:
Service Delivery Manager:Senior Mission Ï As an IT Service Manager you are
accountable for the operational delivery, governance and continuous improvement of
services associated to one or more products (technology solutions) to the
business. Ï What youll be working on o Understand and owns every aspect of the
service delivery, governance and performance o Face to the business for
operational services and the initial single point of contact and escalation for
operational service issues o Responsible for driving continuous improvements to
facilitate good enough team output and elevating overall service experience o In
collaboration with Product Managers ensure releases and changes are delivered in a
controlled and agile manner o Lead the operations of services and products to
achieve fit for purpose service levels in productivity, quality, output, and cost
o May act as squad lead for run squads (ops or devops) Ï The Ideal Candidate o Has
a good understanding of the Pharma commercial and medical business domains o
Passionate about learning, sharing and further developing best practice and
embed it as, next practice to achieve greater impact o Good enough instead of
perfection o Exhibits servant leadership behavior, self-aware leader and a
flexible team-player o Possess a combination of analytical thinking, hands-on
problem solving, and a customer-service mindset o Ability to deal with high
complexity and in matrix/virtual organization Ï Academic Requirement o Bachelors
degree in computer science, information systems or a related study (or equivalent
project-related experience) o Ideally ITIL, Intermediate /Expert certification
,Product Owner, Scrum Master Certified o A minimum of 5 years of experience in IT
o 1-2 years of relevant experience as Service Manager o Candidate should have
expertise in Service now along with working experience of Jira. Engish
communciation - Advanced