Vaga de Sr. Associate Support Engineer, SAP MM-WM
1 vaga: | Publicada em 23/04
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Rimini Street, Inc. (Nasdaq:
RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise
software support, products and services, the leading third-party support provider
for Oracle and SAP software and a Salesforce and AWS partner. The Company has
operations globally and offers a comprehensive family of unified solutions to run,
manage, support, customize, configure, connect, protect, monitor, and optimize
enterprise application, database, and technology software, and enables clients to
achieve better business outcomes, significantly reduce costs and reallocate
resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100,
midmarket, public sector, and other organizations from a broad range of industries
have relied on Rimini Street as their trusted enterprise software solutions
provider. To learn more, please visit riministreet.com, and connect with Rimini
Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Sr. Associate Support Engineer, SAP MM/WM (2-3 years of
experience). This is a remote position and can be based anywhere in Brazil.
Position Summary
The role of the Sr. Associate Support Engineer, SAP MM / WM (2-3 years of
experience) is to provide remote-based support for SAP applications as part of our
global customer support team. The position has the responsibility for researching,
troubleshooting, and supporting of multiple SAP modules for our global clients who
use both 4.x and ECC environments. The role of the Sr. Associate Support Engineer
requires the skills to diagnose serious issues; then develop, test, package and
deliver fixes for such issues in complex, integrated and highly configured
environments.
Essential Duties and Responsibilities
Solve customer issues using methodical troubleshooting based on expert knowledge
of SAP applications functionality and technology
Work with customers on a daily basis to understand their needs, support business
change and deliver a consistently high quality customer experience
Configure, present and discuss best practices and functionalities of the SAP WM
and MM modules;
Support client customizations, sharing experience and best practices advice
Develop or work with a developer to deliver application break fixes for critical
product defects
Provide hands-on assistance using proprietary tools in a test environment or via
remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365,
this will require the ability to work flexible hours, including evenings, weekends
and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field
experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies,
diagnostic tools, and creative processes, to improve the client experience.
Experience
2-3 years of relevant SAP experience particularly with MM/WM Modules;
2-3 years of support of application end-users in a Corporate environment;
Working knowledge and understanding of supporting business processes;
Analytical, logical problem resolution skills;
SAP certification(s) preferred;
Knowledge of maintenance/patching mechanics and SAP architecture;
Solving complex problems across multiple modules.
Skills
Trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term,
successful working relationships with Clients
Knowledge of key application functionality, tables and relationships
Knowledge of SAP customization/extension methodologies
Development skills using SAP toolset
Interpersonal, presentation and communication skills verbal & written
Attention to detail and the ability to learn quickly
Focus on Client satisfaction
Ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
Ability to work remotely from a home based office in a virtual environment;
Preferred Qualifications
The best candidates will have knowledge of multiple SAP modules across SAP
releases (4.x & ECC) including proficiency with SAP product module/suite business
processes, navigation mechanics, configuration requirements, integration with
other modules and knowledge of underlying technology.
Knowledge of any country Specific Solutions would be an advantage.
A consulting background, while not mandatory, would be useful.
Experience with localizations and global implementations would be an advantage.
Education
Bachelors degree in computer science, Information Technology, or a related field.
Language
Fluency in both English & Portuguese is required.
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at
Rimini Street. We hire only the best, the most extraordinary professionals and
provide compensation, bonuses, and benefits to match the skills of our
top-performing team members. Do you thrive in a fast-paced environment, enjoy
growing together, and get excited about learning new skills? Are you looking for
an opportunity to make a true impact as part of a team of extraordinary
professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and
collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our
unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini
Street Foundation, weve made positive impacts in six continents for over 425
charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100
companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is
proud to be an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to age, race, color,
religion, national origin, sexual orientation, gender or gender identity,
disability, protected veteran status, or any other characteristic protected by
law.
To learn more about how Rimini Street is redefining the enterprise software
support industry, visit
Please Note:
Rimini Street does not accept resumes submitted by recruiting/staffing firms
unless specifically requested by Human Resources. Unsolicited resumes will be
ineligible for referral fees.