Vaga de Sr. Manager
1 vaga: | Publicada em 04/05
- A Combinar
Sobre a vaga
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments
transactions flowing safely between consumers, merchants, financial institutions,
and government entities in more than 200 countries and territories each year. Our
mission is to connect the world through the most innovative, convenient, reliable,
and secure payments network, enabling individuals, businesses, and economies to
thrive while driven by a common purpose to uplift everyone, everywhere by being
the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience
Life at Visa.
Job Description
The Client Support Services, Technical Solutions team is tasked with supporting
clients using Visa products and services including, but not limited to, Click to
Pay, Visa Token Service, Visa Direct. As Sr Manager, Technical Solutions in Latin
America and Caribbean, you will be responsible for providing post-launch support
to merchants and issuers, developers, and partners across the Global Enterprise,
Mid and Small Business channels. You and your team will be responsible for
providing technical support of a client through the integration of the Visa
Digital products as consultation services and offer post launch escalation
technical support to all live issuers, merchants and partners. You will be
expected to handle escalated support requests, working with other teams inside and
outside the Client Services organization. We are looking to this Sr Manager to
work closely with local and regional Senior Leadership Teams to help build, lead,
strategize, and grow the Technical Solutions team in the LAC region.
Main Job Tasks and Responsibilities
Determine staffing requirements based on installed merchant/partner/issuer base,
projected customer adds, and forecasted addition of product enhancements.
Recruit, hire and train new staff members to bring them quickly and effectively up
to speed and help contribute to the team and organization.
Supervise and mentor direct reports on a daily basis by working as an escalation
point on complex customer issues, providing guidance on possible strategies to
take, and staying in tune with the active projects within the team.
Set employee goals and objectives to help grow the team and organization while
also helping the employee achieve individual career goals.
Develop team to maximize potential by staying in tune with the strategy of the
company and pushing the limits of the team to ensure they are helping to grow the
business.
Monitor individual performance through monthly 1 on 1s, tracking goals, and
conducting annual performance reviews.
Deliver direct, concise, and constructive feedback to employees with confidence.
Delegate specific work duties to the team to give them a vested interest in tasks
outside of their own account assignments and ensure they are proactively working
together as a team.
Be flexible enough to shift your strategy when needed.
Plan and implement policies and practices to maximize operating efficiency.
Review performance metrics to monitor and measure productivity and goal progress.
Help drive the adoption and expand usage of Technical Account Mgmt in the Latin
America and Caribbean region.
Act as primary technical point of contact for Issuers, merchants and partners
addressing any technical challenges or issues they may have.
Work cross-functionally to drive support processes internally within the region.
Maintain global alignment between LAC region and rest of world.
Act as internal liaison between Visa clients and the Visa cross functional teams
to ensure the needs within the region are being met within the products.
Provide consultative guidance and best practices about online payment processing.
Perform business analytics and performance monitoring of live Issuers, merchants,
and partners.
Educate clients on how ongoing enhancements of Visa services may benefit their
business.
Represent Client Services to other departments in the company including sales,
operations, product management, and product development.
Partner with other internal teams to build relationships with technical and
business contacts across the account portfolio.
Client-facing travel (international and domestic), 20%
Key Knowledge Domains
Credit card payments and payment systems
eCommerce industry
Web technologies and systems
API integration
Team Leadership / People management
This is a hybrid position. Hybrid employees can alternate time between both remote
and office. Employees in hybrid roles are expected to work from the office 2-3 set
days a week (determined by leadership/site), with a general guidepost of being in
the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
" 10 or more years of work experience with a bachelors degree or at least 8 years
of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3
years of work experience with a PhD
Preferred Qualifications
" A minimum of 10 years in-depth technical experience in a technology company or
web consulting business such as technical support, software development, or web
development is preferred.
" Brazilian Portuguese language fluency required
" English language fluency mandatory
" Spanish language fluency highly preferred
" Bachelor's degree required
" Client facing experience
" Candidate must be a self-starter and have a disposition to work independently
with a commitment to detail in an organized manner
" Experience working with minimal supervision, managing own time effectively and
its direct reports across different countries
" Experience working with e-commerce platforms, shopping cart technologies, and/
or payment service providers (gateways) and acquirers.
" Understanding of mobile payments and architecture, including, NFC, TSMs, OTA,
secure elements, contactless payments, online/remote payments, QR Codes,
cloud-based payments
" Demonstrated strong leadership capabilities and interpersonal skills
" Executive level written and verbal communication, and customer interaction
skills
" Strong organization skills including resolution management and follow up
" Strong problem-solving skills
" Experience with web-based software development technologies and APIs
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, sexual
orientation, gender identity, disability or protected veteran status. Visa will
also consider for employment qualified applicants with criminal histories in a
manner consistent with EEOC guidelines and applicable local law.