Vaga de Sr Operations Manager - Rider Growth (CX)
1 vaga: | Publicada em 16/05
- A Combinar
Sobre a vaga
About the Role
The Sr Rider Growth Manager is responsible for supporting the growth of the
business by focusing on initiatives to convert, engage and bring back customers
from the Mobility business aligned to the Business strategy overall. This person
will take a data driven and holistic approach to create and execute a project
portfolio of growth initiatives, advise decisions and process improvements
critical to the success of our customers based on the results of our initiatives
and the qualitative and quantitative data gathered. It will require
experimentation, deep analysis and understanding of incrementality, and a sharp
sense on how to forge new paths. You will be first and foremost a strategist, with
deep knowledge of our different products who will leverage support processes to
obsess over scalably and cost effectively growing our Rider base.
What you'll do
Develop strategy for our Rider Growth portfolio. Prioritize the portfolio
according to the business needs and received requests, negotiate with different
stakeholders when needed.
Define the vision and be responsible for planning and execution.
Design, execute, monitor and adjust initiatives as needed.
Ensure that the programs initiatives are impactful, scalable and ROI positive
leveraging different channels and incentives (R&A, promo codes etc.) to drive
conversion / incrementality
Drive analysis on projects/experiments and use that to advise meaningful strategic
decisions.
Work closely with team members to develop new processes and content that reflects
strategic changes, product updates and support policies to our areas.
Identify operational / process weaknesses and help improve or innovate new
processes.
Build, maintain, and communicate detailed reporting models to supervise and
communicate performance metrics as they relate to your line of business.
Foster strong relationships across our different stakeholders.
Basic Qualifications
Minimum 6 years of experience using data to drive business decisions
The D(ecision) is with the Data - must be an analytical thinker with the ability
to solve any problem in a structured way.
Excellent strategic thinking and problem solving:
Ability to create and optimize processes in a practical manner
Project and/or program management experience:
Experience managing multiple moving parts with resource constraints
Excellent stakeholder management skills:
Experience in encouraging results in areas that aren't in your immediate
responsibility. Keen understanding of the goals & priorities of your stakeholders
Excellent communication skills:
Ability to create and present decks and develop written communication pieces to
engage stakeholders
Excellent execution and high standards:
You are someone who finishes what they start and keeps iterating until a process
works flawlessly almost every time
Customer obsession:
You have a genuine passion for our drivers and riders and want to be a force for
positive change in their touchpoints with Uber
100% Fluent in English required, fluent in Spanish or Portuguese depending on
hiring location
Preferred Qualifications
High-growth operations or startup, technology, strategy consulting experience
Salesforce & SQL
Six Sigma, Change Management, and/or Project Management certifications
We welcome people from all backgrounds who seek the opportunity to help build a
future where everyone and everything can move independently. If you have the
curiosity, passion, and collaborative spirit, work with us, and lets move the
world forward, together.
Offices continue to be central to collaboration and Ubers cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend
at least half of their work time in their assigned office. For certain roles, such
as those based at green-light hubs, employees are expected to be in-office for
100% of their time. Please speak with your recruiter to better understand
in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or
as required by applicable law. To request an accommodation, please reach out to