Vaga de Sr. Support Engineer, Oracle Apps Tech
1 vaga: | Publicada em 09/04
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Rimini Street, Inc. (Nasdaq:
RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise
software support, products and services, the leading third-party support provider
for Oracle and SAP software and a Salesforce and AWS partner. The Company has
operations globally and offers a comprehensive family of unified solutions to run,
manage, support, customize, configure, connect, protect, monitor, and optimize
enterprise application, database, and technology software, and enables clients to
achieve better business outcomes, significantly reduce costs and reallocate
resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100,
midmarket, public sector, and other organizations from a broad range of industries
have relied on Rimini Street as their trusted enterprise software solutions
provider. To learn more, please visit riministreet.com, and connect with Rimini
Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Sr. Support Engineer, Oracle Apps Tech. This is a remote
position based anywhere in Brazil.
Position Summary
The role of the Sr. Support Engineer, Oracle EBS Apps Tech is to provide
exceptional remote-based support for mission-critical Oracle eBusiness Suite
modules as part of our global Application Managed Services support team.
Essential Duties & Responsibilities
Evaluate complex customer issues using methodical troubleshooting based on expert
knowledge of Oracle applications functionality and develop an action plan to
resolve issues, either directly or through promotion to our Product Support Team
(L4).
Provide hands-on assistance to end users via remote customer connectivity or
collaborative web meeting
Work closely with end users on a daily basis to understand their needs, support
business change and deliver a consistently high-quality customer experience
Replicate reported issues as needed for troubleshooting
Provide new or modified application configuration to resolve incidents
Advise end users and junior coworkers on application functionality and
capabilities
Recommend changes to training based on incident volumes and trends
Create scripts to identify, analyze and correct data issues
Design and document new or modified existing reports (BI Publisher, Discoverer,
etc.), workflow, interfaces, etc.
Thoroughly document change requests, test results, and approvals
Develop test scripts for new/changed application capabilities
Be a pro-active contributor to a support organization which is running 24x7x365,
this will require the ability to work flexible hours, including evenings, weekends
and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field
experience to different customer situations
Contribute to the development and management of knowledge-sharing methodologies,
diagnostic tools, and creative processes, to improve the customer experience
Additional Duties & Responsibilities
Other job-related duties and responsibilities may be assigned from time to time
Experience
10+ years overall work experience
5+ years relevant Oracle EBS development experience
3+ years direct support of application end-users in a Corporate environment
Technical and Functional expertise with solid understanding of underlying data
flow, tables and functionality in Oracle eBusiness Suite (EBS)
Oracle systems development expertise utilizing Oracle tool set and languages OAF,
Oracle Forms, Oracle Reports, Oracle Discoverer, Oracle Designer, Oracle Workflow
Builder, Oracle APEX, Unix, Java, SQL, PL/SQL, XML, C, HTML
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation
experience, configuration and administration of the application
Solid working knowledge of Record-to-Report, Oracle-to-Cash, and/or Procure-to-Pay
business processes and functionality of supporting Oracle applications (GL, FA,
OM, AR, PO, AP, CE)
Knowledge of Oracle maintenance/patching mechanics and EBS architecture
Demonstrable history solving complex problems across multiple modules
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term,
successful working relationships with customers
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of Oracle EBS customization/extension methodologies
Excellent development skills using Oracle EBS toolset and the ability to tune the
performance of SQL queries
Excellent interpersonal, presentation and communication skills verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on customer satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Fluent with the English language (written and verbal)
Desired Qualifications
The best candidates will have extensive knowledge of multiple Oracle EBS modules
across releases (11i & R12) including proficiency with EBS product module/suite
business processes, navigation mechanics, configuration requirements, integration
with other modules and knowledge of underlying technology
A consulting background, while not mandatory, would be highly valued
Experience with localizations and global implementations would be an advantage
Additional Duties & Responsibilities
Participate in a 24x7x365 On Call rotation with other team members.
This position is required to support customers in specific business hours
Other job-related duties and responsibilities may be assigned from time to time
Education
Bachelors degree in computer science, Information Technology, or a related field.
Language
Fluent Portuguese and English. Spanish is a plus.
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at
Rimini Street. We hire only the best, the most extraordinary professionals and
provide compensation, bonuses, and benefits to match the skills of our
top-performing team members. Do you thrive in a fast-paced environment, enjoy
growing together, and get excited about learning new skills? Are you looking for
an opportunity to make a true impact as part of a team of extraordinary
professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and
collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our
unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini
Street Foundation, weve made positive impacts in six continents for over 425
charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100
companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is
proud to be an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to age, race, color,
religion, national origin, sexual orientation, gender or gender identity,
disability, protected veteran status, or any other characteristic protected by
law.
To learn more about how Rimini Street is redefining the enterprise software
support industry, visit
Please Note:
Rimini Street does not accept resumes submitted by recruiting/staffing firms
unless specifically requested by Human Resources. Unsolicited resumes will be
ineligible for referral fees.