Vaga de Supervisor-Guest Relations
1 vaga: | Publicada em 21/04
- A Combinar
Sobre a vaga
Respond to any questions from guests and follow up with guests to ensure their
requests have been met to their satisfaction. Take and confirm reservations and
cancellations. Supply guests with information regarding property amenities,
services, room features, and local areas of interest and activities. Respond to
guest requests for special arrangements or services (e.g., spa services,
transportation, religious services, babysitting, financial services, business
center services, interpretation services, reservations, dry cleaning,
entertainment/sporting events, shopping) by making arrangements or identifying
appropriate providers. Contact appropriate individual or department as necessary
to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures and set
goals to continuously improve department performance. Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards. Follow all
company policies and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets; protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards; anticipate and address
guests service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer telephones
using appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond appropriately
to the concerns of other employees. Ensure adherence to quality expectations and
standards; identify, recommend, develop, and implement new ways to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
At least 1 year of related work experience.
Supervisory Experience:
At least 1 year of supervisory experience.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Be
begin
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JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
youre happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brands namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience unlike
any other, where youll be part of a community and enjoy true camaraderie with a
diverse group of co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can pursue your passions in a
luxury environment with a focus on holistic well-being. Treating guests
exceptionally starts with the way we take care of our associates. Thats The JW
Treatment". In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.