Vaga de Team Lead, SAP Security & GRC

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Team Lead, SAP Security & GRC. This is a remote position based anywhere in Brazil. Position Summary The role of the Team Lead, SAP Security & GRC is to provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Team Lead, SAP AMS Support requires the expertise and skills to manage a small team of support engineers in their day-to-day application support activities; perform hands on application support; diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The successful candidate will have prior Team Leadership or management experience and have a deep understanding of the SAP Basis & GRC tools and processes. Experience 10+ years direct support of application end-users in a corporate environment Technical and Functional: SAP BASIS Module in SAP with the following additional functional capabilities, Integration of SAP HANA into different remote systems. Exposure to different remote access options in HANA system. Experience in monitoring, tuning, and troubleshooting of SAP HANA systems. HANA system administration using SAP HANA Cockpit and HANA Studio. Experience in managing users and roles in SAP HANA system. Implementing SAP HANA Table management techniques - data compression, table partition, compression techniques, and load/unload table into memory. HANA Installation, Data Provisioning, Admin, Modelling. Experience with high availability and backup mechanism. Implementing SAP HANA Security mechanism, HANA XS Application service, and monitoring of HANA system. Solution Manager configuration and utilization (including readiness to learn new tools) SAP Transport Management, System Client copy, refresh, license management Security parameter management, Configuration of SAP Routers, Traces and logs, Workload balancing SAP Correction, Job maintenance, Backup, Data administration, Kernel maintenance, Patch management Good to have Skills: HANA integration, Design document, RFPs, and estimation plans. Certified consultant Functional understanding of SAP Business Modules like SD, MM, PP, WM, QM, FICO, etc. Essential Duties and Responsibilities Provide Team Leadership for a small team of support engineers. Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience. Provide remote-based functional support & training for multiple SAP modules. Support client customizations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Create scripts to identify, analyze and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Skills Superb trouble-shooting skills and tenacity in problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. Strong knowledge of key application functionality, tables, and relationships Deep knowledge of SAP customization/extension methodologies Excellent development skills using SAP toolset. Excellent interpersonal, presentation and communication skills  verbal & written. Attention to detail and the ability to learn quickly. Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team. Ability to work calmly and professionally in high pressure situations. The ability to work remotely from a home-based office in a virtual environment. Preferred Qualifications The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. Knowledge of any Country Specific Solutions would be an advantage. A consulting background, while not mandatory, would be useful. Experience with localizations and global implementations would be an advantage. Language skills would be a welcome advantage. ITIL Certification Agile Methodology Education Bachelors degree in computer science, Information Technology, or a related field. Language Fluency in both English & Portuguese is required. Location Brazil, remote Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, weve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.