Vaga de Technical Analyst Support
1 vaga: | Publicada em 28/04
- A Combinar
Sobre a vaga
Position is for a Functional Support Analyst with a technical background in
Finance Fusion Cloud and responsible for providing excellence in customer service
support, track-incidence, diagnosis, replication, troubleshooting, and resolution
of complicated and critical cases.
The main role of a Support Analyst is to troubleshoot and resolve highly complex
techno-functional problems.
The focus of this position is to provide Customer Service on a technical and
functional level and to ultimately drive complete and total resolution of each
service incident.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Fusion Cloud and On Premise customers. This work includes:
Work directly with Customers for
Advising on complex use of Oracle products
Resolving highly complex and mission-critical issues
Manage highly complex and critical customer issues
Serve as Situation Manager on highly sensitive issues
Consult with Management in directing resolution of critical Customer situations
Knowledge gain and sharing - achieve knowledge transfer with teammates through
Development and delivery of formal team training sessions
Formal mentoring for promoting the technical and professional development of
others
Creation/review of Knowledge Articles
Qualifications:
Depth knowledge of functional domains such as:
General Ledger, Fixed Assets, Cash Management and Forecasting, Budgeting,
Intercompany Accounting, Encumbrance Accounting, Subledger Accounting SLA,
Treasury Management, Tax Management, EB Tax, Financial Consolidation, Cost
Management, and others (Localizations).
Others
Exhibit effective analytical skills & organizational skills
Good command over spoken & written English
Interact directly with customers and follows through on all assignments and takes
ownership of customer issues
Seeks innovative ways to improve the process of delivering solutions to customers
Strong written and verbal English communication skills; multi-lingual a plus
Strong learning orientation so you keep abreast of the emerging business
models/processes, applications product solutions, product features, technology
features and use this learning to deliver value to customers on a daily basis.
Career Level - IC5
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