Vaga de Technical Support Specialist (Fluent English)
1 vaga: | Publicada em 25/04
- A Combinar
Sobre a vaga
At Motorola Solutions, we're guided by a shared purpose - helping people be their
best in the moments that matter - and we live up to our purpose every day by
solving for safer. Because people can only be their best when they not only feel
safe, but are safe. We're solving for safer by building the best possible
technologies across every part of our safety and security ecosystem. That's
mission -critical communications devices and networks, AI-powered video security &
access control and the ability to unite voice, video and data in a single command
center view. We're solving for safer by connecting public safety agencies and
enterprises, enabling the collaboration that's critical to connect those in need
with those who can help. The work we do here matters.
Department Overview
Department Overview
This position is part of the Customer Support organization. This team deals
directly with our partners and customers and helps them with resolving their
technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly
growing team with tons of career opportunities. The team values transparency, open
communication, collaboration and customer first mentality.
Job Description
Essential Skills
Strong problem solving, organizational and analytical skills with demonstrated
ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the
ability to document and explain complex technical problems and solutions to
customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business
needs, provide timely updates and manage customer expectations and handle complex
situations while troubleshooting critical issues & maintaining effective
communication with all stakeholders
A self-starter who can work independently as well as collaborate effectively with
team members with minimal supervision. Agile, resourceful learner with strong
attention to detail.
Demonstrates a continuous learning mindset to absorb the technical details of an
ever-evolving product line.
Critical problem solving mindset with the ability to collect relevant data and
reviewing basic logs to identify potential root causes.
Ability to replicate problems in a lab environment.
Technical Proficiencies
IP networking:
routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
Installing, configuring, and troubleshooting various operating systems, software,
and hardware.
A familiarity with the Onvif profile or other video streaming services is
considered an asset.
Responsibilities may also include
Occasional weekend on-call rotation (Friday to Sunday).
Flexible working hours and shifts.
Handling customer-facing support calls, primarily in English
Basic Requirements
Education / Experience
2-3 years of relevant experience in an IT environment with a Bachelor's Degree or
Diploma/Certificate in Computer Science, Engineering, or a relevant
software/computer related field is considered an asset -OR- 5-6 years of relevant
experience, additional prior vocational or technical education will be considered
an asset.
Certifications such as, but not limited to:
CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
Minimum of 1 year experience working with CRMs.
Prior contact center experience in a technical support environment is considered
an asset.
Experience working in environments using the KCS Methodology is considered an
asset.
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Travel Requirements
None
Relocation Provided
None
Position Type
Experienced Referral Payment Plan
No
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion or
belief, sex, sexual orientation, gender identity, national origin, disability,
veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every
Motorolan to be their most authentic self and to do their best work to deliver on
the promise of a safer world. If youd like to join our team but feel that you
dont quite meet all of the preferred skills, wed still love to hear why you
think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for
candidates with disabilities, or other physical or mental health conditions. To
request an accommodation, please email