Vaga de Workplace Tech Engineer
1 vaga: | Publicada em 10/05
- A Combinar
Sobre a vaga
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments
transactions flowing safely between consumers, merchants, financial institutions,
and government entities in more than 200 countries and territories each year. Our
mission is to connect the world through the most innovative, convenient, reliable,
and secure payments network, enabling individuals, businesses, and economies to
thrive while driven by a common purpose to uplift everyone, everywhere by being
the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience
Life at Visa.
Job Description
The Workplace Technologies team is looking for an experienced AV systems engineer
in maintenance, design, and buildouts. We strive to enhance employee experience by
modernizing our video conferencing hardware systems for the hybrid world. While
our responsibility is to ensure that everyone within Visa (and its partners) can
securely and effectively collaborate in real-time from anywhere in the world, we
pride ourselves in thinking outside of the box and pushing technical boundaries to
build the future of hybrid work!
This roles primary function will be to support our AV Regional Lead and help
drive AV efforts for our South America region. The ideal candidate will be able
handle AV solution designs, AV office buildouts, and AV support with reference to
our global AV design standards, buildout process, and adherence to global support
model. Helping the team improve R&D, systems monitoring, and vendor management
will be expected. We seek a candidate that can be a thought leader in AV
modernization, standardization, and possesses a deep technical understanding about
video conferencing.
This role will also be key in representing unified communications (UC),
audio-visual (AV) across Corporate IT, in partnership with PMO, Corporate
Services, Information Security, and our external suppliers, plus internal
stakeholders. We seek someone that is not solely a team player, but demonstrates
quality leadership, showcases critical thinking and curiosity while problem
solving, contributes to a collective solution-oriented attitude, and maintains
foresight of effective communication.
This is a hybrid position. Hybrid employees can alternate time between both remote
and office. Employees in hybrid roles are expected to work from the office 2-3 set
days a week (determined by leadership/site), with a general guidepost of being in
the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of
relevant work experience
Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years
of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
6 years as an audio-visual engineer for a large corporate enterprise company or AV
integration company for corporate clients.
Proven L2 and L3 troubleshooting and diagnosis of corporate AV systems,
remediating issues quickly, driving new solutions at scale, and mitigation
planning for deep rooted and/or systemic problems.
Demonstrated ability to interface with third-party AV vendors for escalated
service and/or warranty calls. Strong knowledge of modern AV fundamentals, network
protocols, and IT administration.
AV hardware troubleshooting with QSYS, Extron, Logitech, strong signal flow and
workaround planning, root cause analysis, and problem solving skills.
Device access and navigating internal settings, installing firmware, and
uploading/deciphering any custom programming.
Windows OS configuration as it applies to corporate AV systems:
imaging/provisioning, accessing and reviewing logs, user proficiency with the
Microsoft Suite.
AV application administration with MS Teams, MTR, Appspace, and Logitech, can
import/export large data, build dashboards, and conduct license allocation, etc.
Technical operation for corporate events, system testing for executive meetings,
and system readiness reporting.
Ticket management with Service Now and, or JIRA with project management and vendor
management skills.
Process building and efficiency creation, can lead efforts to improve work streams
and conduct cross-functional training.
Strong verbal and written communication, experience with presentations, reports,
and data analysis.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, sexual
orientation, gender identity, disability or protected veteran status. Visa will
also consider for employment qualified applicants with criminal histories in a
manner consistent with EEOC guidelines and applicable local law.